Verbal Judo Institute

Owings Mills Conflict Resolution, De-escalation Techniques and Workplace Violence Prevention

(704) 773-1415




Verbal Judo Institute for businessmen is offered as a 2-day, 1-day, or 1/2-day training program. The principles and tactics taught enable graduates to use "Presence and Words" to calm difficult people who may be under severe emotional or other influences, redirect the behavior of hostile people, diffuse potentially dangerous situations, perform professionally under all conditions, and achieve the desired outcome in the encounter.

Professionals know they must be mentally flexible to handle all the situations that come up in a typical day. They understand how to use words as a tool rather than as a weapon, and they keep focused on the goal of each encounter.

To be successful, we must be able to read people and situations as opportunities for progress, taking appropriate action for each event without letting our personal feelings sabotage the results we are looking for.

Verbal Judo Institute teaches the skills necessary to remain centered and focused during any verbal circumstance. You will learn to redirect behavior, diffuse difficult situations, and generate voluntary compliance from people not on their best behavior. Although people may not always like what they have to do, they will understand the need to be cooperative.

With employees, peers, customers, or even family members, Verbal Judo Institute will give you the edge in any encounter, increasing the value of your business and the quality of your life.

Goals Of The Course

Conflict Management

  • Enhance Personal Safety
  • Diffuse Potentially Dangerous Situations
  • Lessen Stress at Work and At Home

Enhanced Professionalism

  • Enhance Sales and Productivity
  • Enhance The Employee's Reputation
  • Enhance The Organization's Reputation
  • Decrease Customer Complaints
  • Decrease Vicarious Liability
  • Enhance The Ability To Articulate In All Arenas